Delivery Policy

Delivery Information

Thank you for visiting and shopping at TVRRINI

TVRRINI is a company established in London that ships items globally, offering options on tracked and insured parcel delivery.

Your order will be packaged by hand and dispatched within 1-2 working days. Each TVRRINI item comes in a signature pouch and box, at no additional cost for you.

As of June 2022, we deliver with our partner UPS Capital and Royal Mail to ensure your order arrives through a safe and trackable journey.

If you are experiencing issues about your delivery, please email us via info@tvrrini.com. If there will be a significant delay in shipment of your order, we will contact you by email or telephone.

Shipping Destinations

UK:

We offer free shipping and returns to our clients in the UK. If we receive orders before 3pm, we will arrange for next-day delivery immediately.
Delivery Options:
  • UK Next Day Delivery with Royal Mail – Free
  • Collection from our office address in Covent Garden, London – Free
  • London same-day delivery – £20

If you would like Saturday delivery, we may be able to arrange for your special delivery guaranteed order. Please ask us for further advice by email or phone.

EU:

For orders to Europe, we will not cover duties outside the UK where customs declarations are required. Please check for further advice at your local customs office.
Shipping to the EU within 3-5 working days
Delivery Options:
  • Royal Mail Tracked & Signed Delivery – £20
  • UPS Insured and Tracked Delivery – £25

USA:

Delivery Options:
  • Royal Mail Tracked & Signed Delivery – £25
  • UPS Insured and Tracked Delivery – £50

Rest of the world:

Delivery Options:
  • Royal Mail Tracked & Signed Delivery – £30
  • UPS Insured and Tracked Delivery – £60

Customs Duties & Import Taxes:

Shipments to destinations outside the UK may be subject to import duties and taxes, depending on the final destination. We are unable to cover taxes and duties for orders to the EU, USA, and other countries, and these will be your responsibility. Please contact us (info@tvrrini.com) for more customs charge information specific to your country.

Ordering Bespoke Pieces

Note that for made-to-order products, including rings and bespoke items pieces, please allow 14-21 working days before your order can be delivered.

Returns

In the unlikely event that you are unhappy with your purchase, we will exchange or refund items within 14 days of delivery. Unfortunately, we do not accept returns on earrings or made-to-order pieces. Please email us before returning your piece(s) along with our returns request form as an attachment to: info@tvrrini.com.

About UPS Capital

Our global partner UPS Capital is trusted by e-commerce businesses for its proactive package tracking. Their high-quality service lets us track your order until it arrives to you. Orders that get lost or damaged upon delivery will be immediately reimbursed for the full invoice value plus shipping. You can contact us for updates on the status of your order.

This website allows you to securely place orders through Shopify's gateway, accepting major credit cards and PayPal, depending on your preference. You do not have to create an account to place orders. You will always get to review all prices on checkout.

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