Privacy Notice

The type of personal information we collect

When you register for our services, you may provide us with:

• Your personal details including your billing and postal address, email address, phone numbers, date of birth and title.
• Your account login details such as username and password that you have chosen

When you shop with us online or browse our websites, we may collect:

• Information about your online purchases for example, what you have bought, when and where you bought it and the method it was paid with
• Information about your online browsing behaviour on our websites including when you click on one of our adverts or those shown on other organisations’ websites
• Information surrounded the devices you use to access our website and services including IP address, the make, model and operating system, browser type and mobile device identifiers

When you contact us or we contact you with promotions, competitions or reviews about our services, we may collect:

• Personal data you have provided when you have contacted us about our services for example, name, username and contact details. This can come via phone, email, post or correspondence through social media
• Details of the emails and other digital communications we send to you that you open, including any links in them that you click on
• Your feedback on our services to customer services

Other sources of personal data:

We may use personal data from other sources such as online media channels including websites, social media sites and our retail partners. This personal data helps us to:

• Improve and measure the effectiveness of our marketing communications
• Review and improve the accuracy of the data we hold

• Website orders
• Livechat and Whatsapp queries
• Contact us online form
• Customer service emails and calls

How we use your Personal Data

Tvrrini Limited takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.

The purposes and reasons for processing your personal data are detailed below: -

We use personal data to make our services available to you:

• Manage the accounts you hold with us
• Process your orders and refunds

Why do we process your personal data in this way?

We need to process your data so we are able to manage your customer accounts, provide you with the services and goods you want to buy and help you with any orders and refunds you may ask for.

• Manage and improve our website

Why do we process your personal data in this way?

We use cookies and similar technologies on our websites to improve your customer experience. Some of these cookies are necessary; however others can be disabled should you wish to disable them. Please bear in mind that this may affect your overall customer experience. For more information on cookies and the ones we use, please see below under the ‘Cookie Notice’ section.

• To help develop and improve our services, stores, product range, information technology systems, know-how and the way we communicate with you.

Why do we process your personal data in this way?

We use your personal data to carry out internal research and development as well as market research, and to improve our product range, services, stores and information technology systems (including security). This allows us to serve you better as a customer.

• To detect and prevent fraud or other crime

Why do we process your personal data in this way?

It is crucial for us to monitor how our services are used to detect and prevent fraud, misuse of services and crime. This helps us to ensure you can safely use our services.

• Contact you about our products and services either by phone, email, post or by responding to social media posts directed at us.

Why do we process your personal data in this way?

In order to serve you better as a customer we use your data to provide assistance in response to your communications or to provide further clarification surrounding your orders and queries.

Sharing and Disclosing your Personal Information

Tvrrini Limited uses third parties to provide the below services and business functions. However, all processors acting on our behalf only process your data in accordance with instructions from us and comply with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

• Google Analytics

We may share your personal data with other organisations in the following circumstances:

• If the law or a public authority says we must share the personal data or for the administration of justice
• If we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud)

Cookie Notice

A ‘cookie’ is a small piece of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing. When you visit a site that uses cookies for the first time, a cookie is downloaded onto your computer/mobile device so that the next time you visit that site, your device will remember useful information such as items added in the shopping cart, visited pages or logging in options.

Cookies are widely used in order to make websites work, or to work more efficiently, and our site relies on cookies to optimise user experience and for features and services to function properly.

Most web browsers allow some control to restrict or block cookies through the browser settings, however if you disable cookies you may find this affects your ability to use certain parts of our website or services.

Data Rectification

You can use the link below to update your account data if it is not accurate.

• Edit your account information

Data Portability

You can use the links below to download all the data we store and use for a better experience in our store.

• GDPR requests
• Personal information
• Orders

Access to Personal Data

You have the right to access any personal information that Tvrrini Limited processes about you and to request a report with information about:

• What personal data we hold about you
• The purposes of the processing
• The categories of personal data concerned
• The recipients to whom the personal data has/will be disclosed
• How long we intend to store your personal data for
• If we did not collect the data directly from you, information about the source.

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

Right to be Forgotten

You have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws, as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

How to contact us

If you have any questions about how we collect, store and use your personal data please contact us at info@tvrrini.com